Effective Date: 01-01-2025

Welcome to CaribbeanVN! These Terms and Conditions (“Terms”) govern your use of the website located at https://caribbeanvn.com (the “Website”) and the services offered by CaribbeanVN, an e-commerce platform primarily importing goods from Vietnam. By accessing or using the Website, you agree to comply with and be bound by these Terms and Conditions, as well as our Privacy Policy. If you do not agree with any part of these Terms, please do not use our Website.

1. Introduction

CaribbeanVN is an online e-commerce platform based in Bangladesh, specializing in the sale of products imported primarily from Vietnam. We offer various branded products including CaribbeanVN, HAP, and Yaoke. Our mission is to provide customers in Bangladesh and beyond with high-quality products, along with exceptional service. These Terms and Conditions are designed to ensure a clear and fair shopping experience for both you and us.

2. Account Registration

To make a purchase or use certain features of the Website, you may be required to create an account. When registering an account, you agree to:

  • Provide accurate, complete, and up-to-date information.
  • Maintain the confidentiality of your login credentials and take responsibility for all activities that occur under your account.
  • Notify us immediately of any unauthorized access or use of your account.

3. Product Listings and Pricing

We make every effort to ensure that the products displayed on the Website are accurate in terms of descriptions, images, and pricing. However, we cannot guarantee that all product details are error-free, and we reserve the right to correct any mistakes or inaccuracies.

  • Pricing: All prices are listed in Bangladeshi Taka (BDT) and are subject to change at any time without prior notice.
  • Availability: Product availability is subject to stock levels and may be updated without notice. In the event an item is out of stock, we will notify you promptly.
  • Shipping: Shipping fees may apply, and delivery times may vary based on your location. You will be notified of shipping costs before completing your order.

4. Ordering Process

By placing an order through our Website, you are making an offer to purchase the selected items. After your order is placed, you will receive an order confirmation email. However, this does not signify our acceptance of your order. We reserve the right to accept or decline your order for reasons including, but not limited to, product availability, errors in pricing, or fraudulent activity.

5. Payment

We accept the following payment methods:

  • Credit/Debit Cards (Visa, MasterCard, etc.)
  • Mobile Payments (bKash, Nagad, etc.)
  • Bank Transfers (if applicable)

You agree to provide valid and accurate payment information for all transactions made on our Website. All payments are processed securely, and we are committed to ensuring the protection of your financial information.

6. Shipping and Delivery

CaribbeanVN provides domestic shipping within Bangladesh. Once your payment is confirmed, we will ship your order to the provided delivery address.

  • Delivery Time: Delivery typically takes 3 – 7 working days, depending on your location.
  • Shipping Fees: Shipping fees will be calculated at checkout based on the delivery address.

Please ensure that you provide an accurate shipping address, as we cannot be held responsible for delays or issues caused by incorrect or incomplete address details.

7. Returns and Refunds

We want you to be satisfied with your purchase. If you are not completely happy with your order, you can return the product(s) under the following conditions:

  • Return Period: You may return items within [insert number of days, e.g., 7-14 days] from the date of delivery.
  • Eligibility: Products must be unused, in their original packaging, and in resellable condition.
  • Non-Refundable Items: Certain items, such as [insert non-refundable items, e.g., perishable goods, personalized items], are not eligible for return.

For returns or refund requests, please contact our customer support team at [insert email] or call [insert phone number].

8. User Responsibilities

You agree to use the Website only for lawful purposes and in accordance with these Terms and Conditions. Specifically, you agree not to:

  • Use the Website for fraudulent purposes.
  • Attempt to access or interfere with the Website’s systems, networks, or data without authorization.
  • Post or share any unlawful, harmful, or offensive content on the Website.

9. Privacy and Data Protection

Your privacy is important to us. We collect and process personal information in accordance with our Privacy Policy. By using the Website, you consent to the collection, use, and sharing of your personal data as described in the Privacy Policy.

10. Intellectual Property

All content on the Website, including text, images, graphics, logos, and product listings, is the property of CaribbeanVN or its licensors and is protected by copyright, trademark, and other intellectual property laws. You agree not to copy, reproduce, modify, distribute, or otherwise use any of the content without our explicit permission.

11. Limitation of Liability

CaribbeanVN is not liable for any indirect, incidental, special, or consequential damages arising from your use of the Website or the products purchased from it. Our liability is limited to the total amount paid by you for the specific product(s) purchased, excluding any shipping or handling fees.

12. Governing Law

These Terms and Conditions are governed by the laws of Bangladesh. Any disputes arising from these Terms shall be resolved exclusively in the courts located in Bangladesh.

13. Changes to Terms

CaribbeanVN reserves the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page, and the updated Terms will take effect immediately upon posting. We encourage you to review this page periodically.

14. Contact Us

If you have any questions, concerns, or feedback about these Terms and Conditions, please contact us:

Customer Support (Bangladesh Office)
Mobile: 01911495000
Email: [Insert Email Address]
Address: 77, Hazaribug, Jigatola, Dhaka-1209, Bangladesh
Tel: +880244612979

Vietnam Office:
CÔNG TY TNHH TM – SX KIM HUY HOÀNG
35/14 AO ĐÔI – BÌNH TRỊ ĐÔNG A – BÌNH TÂN – TP.HCM
Tel: +84 8 38 774 537
Fax: +84 8 38 774 538

China Office:
No. 63, Yufeng Road, Dongfeng Town, Zhongshan City, Guangdong, China
Tel: +86 760 2360 3928

By using our Website and purchasing products from CaribbeanVN, you acknowledge that you have read, understood, and agree to these Terms and Conditions.